Shipping and Ordering FAQs

Q: What shipping methods do you offer?

A: We ship via FedEx and offer Ground, 2 Day Air, Overnight, and freight shipping on heavy orders (over 150lbs).

Q: When will my order ship?

A: Unless an item is on back-order, most items ship within 24 to 48 hours of your order being placed. Orders placed after 3PM CST on Friday (or Saturday/Sunday) will ship the following Monday.

Q: How long will it take for my order to arrive?

A: Orders with large, heavy items will ship via freight, which has an average transit time of 3 to 5 days. Ground has an average transit time of 2 to 4 days. 2 Day Air has an average transit time of 2 days. Overnight has an average transit time of 1 Day. NOTE: "Transit time" does not include order processing time, which usually takes 24 to 48 hours.

Q: How do I find my tracking numbers?

A: If you included a valid email address when you placed your order, an email containing your tracking numbers will be emailed to you after your item(s) have shipped.

Q: Can I change the shipping method after my order has shipped?

A: No, we are not able to change the shipping method after an order has shipped.

Q: How do I check the status of my order?

A: You can check the status of your order by logging into your account and clicking the view order status link.

Q: I clicked on the tracking number in my email and my browser said the link was not valid.

A: Try copying and pasting the actual tracking number into the tracking search box on the FedEx or UPS website. You can also copy and paste the tracking number into Google. Please be aware that there may be multiple tracking numbers for your order.

Q: If I place an order Tuesday afternoon and select Overnight shipping, will I have my item(s) on Wednesday?

A: No. The shipping method you select (i.e., 2 Day Air, Overnight, etc.) does not include order processing time, which depending on the item(s) you ordered, can take 24 to 48 hours.

Q: I placed an order two days ago and paid for 2 Day Air, but my item(s) have not arrived yet. Why?

A: The shipping method you select (i.e., 2 Day Air, Overnight, etc.) does not include order processing time, which depending on the item(s) you ordered, can take 24 to 48 hours.

Q: I received my order and some items are missing.

A: In most cases, your order shipped in multiple shipments. Before calling customer service, please verify that you have checked the status of all tracking numbers.

Q: Where do you ship from?

A: Most items ship from our regional distribution centers located in Tennessee and Kentucky.

Q: Can I pick up my order locally?

A: No. All of our products are shipped from regional distribution centers and are not available for local pickup.

Q: Do you offer international shipping?

A: No. We only ship inside the domestic U.S., Alaska, Hawaii, and Puerto Rico. For international orders, we recommend using a domestic based shipment forwarding service.

Q: What is your return policy?

A: Our full return policy can be viewed here.